Privacy Policy

Effective Date: 18 May 2025
Website: www.QuillSmiths.com
Owner: QuillSmiths Publishing Ltd
Address: Suite 429, 80a Ruskin Avenue, Welling, DA16 3QQ, United Kingdom
Company Number: 16439787
Email: Enquiries@QuillSmiths.com

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase digital products, or interact with QuillSmiths Publishing Ltd in any way.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide:

Name, email address, billing address
Payment information (processed securely via Stripe/PayPal)
Any messages or feedback you send us

b) Information Collected Automatically:

IP address, browser type, device type
Pages visited, time on site, referring websites
Cookies and tracking data (see Section 6)

3. How We Use Your Information

We use your personal data to:

Process and fulfil orders
Send order confirmations and delivery emails
Respond to inquiries and support requests
Improve website functionality and user experience
Comply with legal obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity – to fulfil a sale or inquiry
Legal obligation – to comply with UK law (e.g. VAT records)
Legitimate interests – to improve our services and security
Consent – where you explicitly opt in (e.g. to newsletters)

5. Sharing Your Information

We may share your data with:

Payment processors (Stripe, PayPal) for secure transactions
Email marketing services (e.g. MailerLite) if you opt in
Website service providers (e.g. hosting, analytics)

All third-party services are contractually bound to comply with UK GDPR.

6. Cookies

We use cookies to:

Remember your preferences
Analyze site usage
Improve website performance

You can control cookies via your browser settings. Our full Cookie Policy is available here.

7. Data Retention

We retain your data only as long as necessary to:

Provide our services
Meet legal/accounting obligations
Resolve disputes

You may request deletion at any time (see Section 9).

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

HTTPS encryption
Secure servers
Limited access to personal data

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or request restriction
Withdraw consent at any time
File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at enquiries@quillsmiths.com

10. Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 18 without parental consent.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

QuillSmiths Publishing Ltd
Enquiries@QuillSmiths.com
Suite 429, 80a Ruskin Avenue, Welling, DA16 3QQ, United Kingdom